FAQs

#1 Shipping Time

Orders are usually processed within 24–48 hours. Once shipped, delivery typically takes 3–7 business days, depending on your location. You will receive a confirmation once your order is on the way.

#2 COD Availability

Yes, Cash on Delivery (COD) is available on selected orders and locations. Availability may vary depending on the delivery address and order value.

#3 Return & Exchange Policy

At Diki, we currently follow a no return policy.

However, we do offer size exchanges in case the fit isn’t right. Exchange requests must be raised within 5 days of delivery, and the product must be unused, unwashed, and with original tags intact.

Items showing signs of wear, damage, or washing are not eligible for exchange.

We recommend checking the size chart and product details carefully before placing your order to ensure the perfect fit.

#4 Size Issues

If the size doesn’t feel right, don’t worry — we’ve got you covered. You can request a size exchange within 7 days of delivery. We strongly recommend checking the size chart before placing your order to ensure the best fit.

#5 Fabric Care

To maintain the quality and longevity of your Diki pieces:

Machine wash cold
Wash inside out
Do not bleach
Avoid tumble drying
Iron on low heat, inside out

Always follow the care instructions mentioned on the product label.

#6 Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track your order in real time until it reaches you.

#7 Do you ship all over India?

Yes, we ship to most locations across India. Delivery availability depends on your pin code and courier service coverage.

#8 What payment methods do you accept?

We accept UPI, debit cards, credit cards, net banking, and Cash on Delivery (COD) on eligible orders.

#9 Can I cancel my order after placing it?

Orders can only be cancelled before they are shipped. Once an order is dispatched, cancellation is not possible.

#10 What if I receive a damaged or defective product?

In the rare case that you receive a damaged or defective item, please contact us within 48 hours of delivery with clear images. We will assist you with a replacement.

#11 How do I contact customer support?

You can reach us via email or through the contact form on our website. Our support team usually responds within 24–48 hours.

#12 Do you restock sold-out items?

Some of our products are restocked based on demand, while others are limited editions. You can sign up for notifications to stay updated.

#13 Is Diki unisex?

Orders are usually processed within 24–48 hours. Once shipped, delivery typically takes 3–7 business days, depending on your location. You will receive a confirmation once your order is on the way.

Yes, Cash on Delivery (COD) is available on selected orders and locations. Availability may vary depending on the delivery address and order value.

At Diki, we currently follow a no return policy.

However, we do offer size exchanges in case the fit isn’t right. Exchange requests must be raised within 5 days of delivery, and the product must be unused, unwashed, and with original tags intact.

Items showing signs of wear, damage, or washing are not eligible for exchange.

We recommend checking the size chart and product details carefully before placing your order to ensure the perfect fit.

If the size doesn’t feel right, don’t worry — we’ve got you covered. You can request a size exchange within 7 days of delivery. We strongly recommend checking the size chart before placing your order to ensure the best fit.

To maintain the quality and longevity of your Diki pieces:

Machine wash cold

Wash inside out

Do not bleach

Avoid tumble drying

Iron on low heat, inside out